Customer Service Representative

Who We Are

Pure Processing was founded with the mission to make surgical instrument cleaning faster, safer, and more ergonomic for one of the most important departments in the whole hospital: sterile processing. By engineering & manufacturing equipment to support these objectives, we help hospitals deliver on the most sacred clinical promise: optimal patient safety & care.

What you’ll gain:

• A competitive salary + bonus opportunities.
• Full benefits, including 100% company paid short & long-term disability insurance, up to $50k in company-paid life and accidental death & dismemberment coverage with no underwriting.
• Employer sponsored medical, dental and vision insurance.
• A 401k plan with up to 4% matching.
• Generous PTO and company-paid holidays, including Summer Hour Fridays.
• A high-growth company that values continuous learning, promoting from within, and new professional opportunities.

“I didn’t originally have a background in this field, but the more and more I kept learning, the stronger my passion got for this industry”

"The group of things I enjoy the most, was when I was working with customers on consultations and learn about their departments. I thought that was so much fun. I got to talk to people every single day. I got to help them solve problems and implement new things. "

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Job Description

We’re seeking an enthusiastic and detail-oriented Customer Service Representative to join our team! In this role, you’ll play a vital part in ensuring exceptional customer experiences through efficient order processing, accurate data entry, complete analytics & reporting, and seamless coordination with our sales and logistics teams for their requests.

Location: Onsite only in Carol Stream, IL

What you’ll be doing

• Efficient and accurate daily processing of orders – includes input of orders, verification of inventory availability, add packaging, credit card, and shipping fees. Execute orders from input to confirmation to customer. Order logistics for freight and communication to sales team and customer.
• Manage customers and vendors in Acumatica and Salesforce; enter new customers and vendors, complete customer and vendor setups, billing info, IDN info, salesperson, shipping carrier and account numbers.
• Processing marketing mailers, maintaining contact lists, analytics, reporting, maintaining filing system, data cleanup, small event coordination, ShareSync clean-up.
• Answer and direct phone calls; call and email on aged receivables, follow up on questions, lead times, cases.
• Weekly reporting, Salesforce maintenance, sales history, customer contacts, follow-up support including emails, memos, and forms.
• Assist in organizing company events, meetings, customer site visits, and booking venues & events. May also assist in booking airfare, hotels, and entertainment.
• Complete certain month-end close procedures, including opportunity funnel clean-up, scorecards, updating company dashboards, and other analytical needs.
• Complete marketing & sales mailers.

Key Metrics:

• Process over 75 orders per week with efficiency and accuracy as a team.
• Maintain a dirty order rate below 5%, ensuring clean and complete customer order data.
• Achieve 100% order entry accuracy, with zero PO processing errors.
• Confirm orders to customers within 24 hours, demonstrating our commitment to responsiveness.

Skills & Requirements

• Strong Excel knowledge; should be able to perform Pivot tables, complex functions, and manage data integrity
• Excellent phone & e-mail etiquette

If you lead with a passion for excellence, attention to detail, and a drive to succeed, we want to hear from you! Join our team and be part of delivering exceptional customer experiences that set us apart from the competition.