CATEGORY: Voice of the Customer

Jun 16, 2023

Studying Your Department: Where to Start and How to Gather Data

Voice of the Customer In March, our Voice of the Customer (VOC) Committee gathered to discuss a topic that can play a critical role in sterile processing departments but often gets overshadowed: Data. While it’s easy to acknowledge the benefits of collecting and using data to solve problems in sterile processing, the process can be…
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May 23, 2023

Spring VOC Takeaways: Data as a Driver of Decisions

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Feb 02, 2023

All About: The Joint Commission – The Silver Lining of a TJC Visit

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Jan 09, 2023

All About: The Joint Commission – How to Ace a Visit from TJC

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Aug 08, 2022

The Impacts of Staffing Shortages on Sterile Processing

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May 22, 2022

The State of Sterile Processing: “The Industry is Coming Home to Roost”

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May 17, 2022

Establishing & Maintaining a Great Culture in Sterile Processing

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May 02, 2022

Sterile Processing Staffing & Retention in 2022: Insights from Central Sterile Managers

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Jan 21, 2022

Quality Over Quantity in Sterile Processing Part 2 – How to begin the Quality Journey

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