CATEGORY: Voice of the Customer
Jul 21, 2026
Versatility Equals Value: Why Cross-Training Anchors a Merged Department
After our Voice of the Customer (VOC) council met to discuss merging GI and sterile processing, we followed up with Marc Finch, Senior Surgery Management Consultant and Interim Sterile Processing Director, to go deeper on the people side of that conversation. One idea from the interview stuck with us and ended up framing the whole…
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Jul 21, 2026
Areas of Concentration: Why Instrument Processing and Flexible Endoscope Reprocessing Each Demand Their Own Expertise
Jul 10, 2025
Building Stronger Vendor Policies: Accountability, Safety, and Collaboration in Sterile Processing
Jul 10, 2025