Uniquely GI: Challenges Facing Endoscopy Managers in Endoscope Reprocessing

Endoscopy managers have a big job. Between staffing, training, and ensuring the needs of their department are met, there’s no shortage of challenges.

Endoscope reprocessing, too, has been under a microscope by infection control practitioners, directors, and surveyors for years, and with good reason. The number of endoscope adverse events in quarter 4 of 2022 reported by the Food and Drug Administration (FDA) in the MAUDE database is shown to be more than 10 times the number of adverse events in the same quarter in 2018 (6,161 versus 373). These adverse events have increased every quarter since quarter 2 of 2021. Search the MAUDE database, here.

But often the resources allotted to endoscopy managers do not match the rising complexity in devices and their IFU.  Gastroenterology departments differ in notable ways from their instrument reprocessing counterparts in sterile processing. It’s important to evaluate these unique challenges to ensure they’re addressed with the finest accuracy possible in a gastroenterology setting.

Reprocessing Rooms

Gastroenterology departments often suffer from small, cramped reprocessing rooms. Nearly every regulatory body or accrediting organization seeks to establish “one-way” directional flow separating clean workspaces from dirty. Limited space makes compliance incredibly challenging for endoscope reprocessors and managers to accommodate. Space is often a major issue for endoscopy managers, and there’s no easy way to remedy it.

General lack of space also means staging space is severely limited, which can lead to other problems, such as stacking scopes. Stacking scopes creates hazards for both infection control and the device itself. Many gastroenterology managers resort to vertical staging as their only compact solution.

When reprocessing spaces are too small for the demands of a facility, equipment needs also suffer. Many reprocessing sinks are not only too small, but often too deep to properly coil endoscopes, and feature few of the necessary tools needed. Lighting plays a critical role in cleaning verification, and yet most sinks do not have the room or space to add overhead lighting or task lights for focused inspection.

ANSI/AAMI ST91:2021 provides great guidance regarding lighting recommendations:

“Generally, all functions performed within a processing area require detailed and accurate inspection. Ancillary lighting should be considered for areas where instruments are manually cleaned and inspected. Lighting fixtures should be selected and mounted in positions that focus the light in front of the employee so that they are not working in their own shadows.” 4.3.8 Lighting

Space is such a pervasive challenge in gastroenterology, it creates challenges for handwashing sink compliance, emergency eye wash stations, worker mobility, and more. For guidance on making the most out of your space, check out our Study Guide of Space blog post for ideas.

High-Level Disinfection

Most endoscopy departments rely on high-level disinfection as the final cleaning treatment before storage. The recent change in ANSI/AAMI ST91:2021 has spurred significant discussion around sterilizing high-risk endoscopes. Both ethylene oxide and hydrogen peroxide methods are available, however, drawbacks follow, including incompatibility with scope models, longer processing times, and potential for carcinogenicity.

While ANSI/AAMI ST91:2021 doesn’t yet mandate sterilization for high-risk endoscopes, the change is likely inevitable, and will create challenges regarding the integration of sterilization technologies into departments, and ultimately increase the cost to process scopes. Space will continue to be a struggle, and entire department workflows may need to be evaluated. Training will need to be added and increased, as well. Departments may also find themselves re-evaluating their scope inventories, and investing money into new endoscope models, such as those with disposable components.

 

Gastroenterology departments have many challenges to consider tackling in order to achieve excellence in endoscope reprocessing compliance. It is also important to evaluate gastroenterology sinks in a separate lens than that of sterile processing to ensure they’re implementing the most impactful solutions in their departments.

Looking for guidance on a potential endoscope reprocessing sink project? Download our free Endoscope Reprocessing Sink Checklist, with 16 key considerations for selecting the right solution, including workflow compliance, space considerations, and more.

Have another problem you’d like help solving? Let us know!

The Joint Commission – The Silver Lining of a TJC Visit

A sterile processing department group huddled together to take a team photo.Many sterile processing department managers know how it feels to learn that your facility is about to undergo a Joint Commission (JC) survey; even for the most prepared departments, it can be anxiety-inducing.

Many SPD managers also know another feeling: the frustration of knowing that your department requires investments in new equipment and tools, but cannot get the approval to get impactful projects completed.

Earlier this year, we gathered our Voice of the Customer committee to discuss TJC surveys, their experiences with them, and the direction they’re headed. One interesting piece of advice we discussed was that a TJC visit can serve as a great way to get a long-overdue project underway. How can a TJC visit support the completion of your projects?

Start with awareness of what needs improvement

Don’t let a visit from TJC be the first time you learn that something needs to be resolved or improved in your department. Auditing your department for areas of deficiency and opportunities for improvement can help you stay on top of what TJC may be looking for during a visit, as well as keep your department operating at peak efficiency.

One strategy to help with identifying potential areas for improvement is regularly communicating with your team and opening the floor to get input from them. Another is to participate in local industry communities to share thoughts and ideas with other reprocessing professionals.

Have solutions identified and pre-sourced

When TJC determines that something needs to be resolved, departments aren’t generally given a long time to do so. Our VOC members indicated that 60 days is typically the amount of time allotted to resolve findings from a survey.

This means that not just being aware of a problem ahead of time is enough, it’s also important to have solutions identified to remedy the problem. For instance, if you don’t have a dedicated sink basin for ocular reprocessing, pre-sourcing solutions like a single soaking station or a dedicated sink insert can resolve that problem quickly.

Have game plans ready

Knowing what options are available to you is one thing; understanding how to implement the right one is another. Laying out game plans for each solution to the problems you’ve identified will not only help your department resolve TJC findings as quickly as possible but give your facility enough time to adequately weigh the pros and cons and make the right call for your department.

The Silver Lining

Sterile processing professionals know what it takes to make their department great, and do everything they can to achieve that level of greatness. Unfortunately, sterile processing doesn’t always get the budget approvals they know they need. A visit from TJC can be the catalyst for change in departments that know they need it, and planning ahead is the best way to take advantage of that opportunity when it presents itself.

 

Looking to get your department prepared for a Joint Commission Visit? Check out: All About: The Joint Commission – How to Ace a Visit from TJC

The Joint Commission – How to Ace a Visit from TJC

We recently convened our Voice of the Customer council to discuss a dynamic topic that every department deals with at some point: TJC surveys.

The logo for The Joint Commission. A Gold circular logo.

Department managers shared their unique experiences with their most recent TJC visit, both the positives and negatives. We’ve assembled some of the key takeaways and suggestions from our VOC council to help your department ace a TJC visit.

Train your team

A chain is only as strong as its weakest link, and your department is only as effective as your least-trained teammate, at least in the eyes of the TJC. Making sure your team is aware of your department’s policies, processes, and procedures helps ensure that everyone is on the same page when a TJC survey inevitably happens. A few strategies our VOC council suggested include:

  • Make processes and procedures easy to follow and understand.
  • Regularly conduct team huddles to ask and answer questions.
  • Perform ‘pop quizzes’ of your team to help them improve and stay sharp.
  • Show your team the ‘why’ behind the way things are done to help them understand how everything fits into the bigger picture.
  • Make standard operating procedures (SOPS) part of their everyday environment by integrating into their operations. You can achieve this in various ways, including posting it throughout the department, integrating it into your tracking systems, and discussing it in formal huddles and staff meetings.

Anticipate the questions, prepare the answers

This seems like a straightforward, and maybe even assumed, piece of advice, but our VOC panel says this simple idea is one of the best ways to ace a TJC visit. A surveyor has a lot of ground to cover and many considerations to make, so when they ask a question it’s best for everyone to get down to brass tax on answering it.

Meandering in your answer, or deviating from the original question, can give the impression that you’re not confident of the answer, or don’t have command of the processes in your department. Confident, to-the-point answers let the surveyor know that you know your policies & procedures and how they are performed in your department.

Be ready to present policies

Policies and procedures are often the name of the game when addressing TJC concerns. Being well-versed in your policies and procedures, as A sterile processing technician taking notes in a binder.well knowing how to readily access, retrieve, and present them, demonstrates that your department is well organized, and has done the work to ensure policies and procedures are established and accessible.

It’s also important to know what standards you follow and were to retrieve them at your facility. Consider these questions when preparing for your TJC Survey:

  • How frequently are you referring to them and using them to create and update your policies?
  • Can you speak about the updates and how your department is positioned to address the necessary changes to maintain compliance?

Be able to provide information

Dependent on the software and tools available at your department, being able to provide data related to your processes can help a TJC surveyor get a better understanding of the inner workings of your department and how effective those processes are.

Departments with modern tracking software for various processes and systems are in a better position to demonstrate this kind of data, but the software alone doesn’t make it possible. Having a good data hygiene plan in place allows you to provide meaningful data readily, as opposed to sifting through unorganized data that is hard to discern.

Data is a broad term and can include but is not limited to  some of the following information:

  • Staff competency
  • Sterilization load records
  • Equipment maintenance history
  • Policies & Procedures
  • Manufacture IFU library

In addition to frequently reviewing your data and following a data hygiene plan, routinely quizzing yourself and your team on how to access, read and narrate that data is an exercise that not only keeps it in the forefront of your mind, but can also build your confidence in how your present the data as well.

Demonstrate knowledge

As a sterile processing professional, you’ve got a ton of information about the industry and profession in your head. Don’t be afraid to ‘talk shop’ and get into specifics when it’s appropriate. Letting your surveyor know that you’ve done the work to be an expert helps instill confidence in your ability to run a tight ship and do things the right way.

Speaking to the rationale or “why” behind the process is a terrific way to highlight your knowledge and expertise. When you can demonstrate how the language translates into application it it speaks to your competency and engagement with the end goad: staff and patient safety.

Be enthusiastic and collaborative

At the end of the day, a TJC survey aims to do two things: improve your department and help keep patients safe—both of which are important to you as well! Our VOC committee stressed that setting those thoughts and feelings aside and instead embracing the visit as a positive one, is one of the best things you can do.

Taking an enthusiastic, collaborative approach to a TJC visit can help you identify how and where to improve your department, and be better for it.

Get to it!A sterile processing manager doing a group huddle with their team

Joint Commission surveys can seem intimidating, but they don’t have to. Take some of the strategies and suggestions our VOC council highlighted and start putting them to use now, so your department is ready to make the most out of (and ace) your next visit from TJC.

To get a few more tips on preparing for your department for a TJC survey, check out our blog: Joint Commission Preparedness: Starting Steps to Ace a TJC Visit

About: Voice of the Customer Committee

The Voice of the Customer Committee is a panel of healthcare and instrument reprocessing professionals who have graciously donated their time to share their expertise and guidance on current challenges faced by the instrument reprocessing community. Through sharing their insights, experiences, and best practices, we have been given the opportunity to share these findings with our readership. We’d like to thank our VOC members for their outstanding input and insights, as well as their time! Thank you for your continued partnership, and all you do.

Common problems at sinks in reprocessing departments

Healthcare reprocessing sinks play a central role in the reprocessing of medical devices. Technicians and nurses spend hours using these important pieces of equipment. The critical nature of the work and devices in decontamination, coupled with the long periods of time spent using them, means that when there’s a problem or shortcoming related to a sink, it’s noticeable.

Here are some of the most common problems found with sterile processing and endoscope reprocessing sinks.

Overflows

With no shortage of tasks to be completed in any reprocessing department, there’s little time to waste. That’s especially true when it comes to filling sink basins. Often, technicians will turn on the water and step away to keep working on other tasks (as opposed to watching the basin fill).

Unfortunately, with so much to do and so little time to do it, that sink basin can easily be forgotten, leading to overflows, equipment damage, and slippery floors, as well as time being spent mopping up the overflowed water. Thoughtful sink design will consider this (often too common) occurrence, and account for it in its features.

Basin Volume

Speaking of filling up sink basins, many instructions for use (IFU) call for specific volumes of water to properly rinse and soak devices in a sink basin, mixed with detergents and chemistries. Many departments have gone to either etching their sink basins permanently, or using fill line stickers. Both bring their unique challenges, as permanent etchings are nearly impossible to terminally clean, and stickers can encourage bioburden with their sticky, exposed adhesives or need constant replacement. But without some kind of indicator, it’s easy for cleaning chemistries to improperly diluted, and be less effective.

Soaking Time

Soaking is a part of many device’s IFU, and an important step towards ensuring patient safety. With many departments now soaking devices with longer soak times, but without adding the basin capacity to accommodate it, departments have to juggle their basins more than ever.

The best way to handle this balancing act is using quality timers. Without permanent, dedicated timers on sinks, many departments turn to small, handheld timers. With low visibility of these handheld timers, and alarm volumes that can’t overcome the noise of a bustling reprocessing department, they go unnoticed when soaking time is complete, leading to excess time spend soaking. Excessive soaking can also cause damage in certain situations, furthering the issue.

Alternatively, a lack of any dedicated timers leads to departments approximating the time spent soaking. This can lead to lack of compliance with device IFUs, and potentially impact patient safety at the facility.

Ergonomic Concerns

The considerable amount of time technicians and nurses spend using reprocessing sinks means that any ergonomic challenges or concerns will be greatly amplified. It’s one thing to hunch over a sink for a few minutes, it’s something else entirely to do it for an entire shift.

A major ergonomic challenge regarding sinks is the depth of their basins. Because many sinks being used in SPDs and GI were not originally designed for use in the reprocessing space (or managers being unable to be involved in selecting their sinks in the first place), their basins are often significantly deeper than needed. This results in technicians and nurses hunching and stooping over the sink for long periods of time, leading to musculoskeletal issues and general fatigue.

Beyond the depth of a sinks’ basins, the height of the sink is another major concern related to ergonomics. Fixed height sinks mean that a technician’s height needs to land in a ‘goldilocks’ zone to work comfortably. Anyone above or below that height will have to squat or stretch in order to do their job effectively.

 

Organizational Challenges

Technicians and nurses require various materials, tools, and equipment to do their job effectively. Without a dedicated space around the sink for these necessities, disorganization can quickly become standard practice, leading to poor processes, reduced productivity, and even compliance concerns that can impact patient safety.

While many departments implement shelving to help facilitate organization and standardize their workflows, changes to guidelines & standards can cause the rigidity of these configurations to lead to the “workaround to becoming the workflow,” resulting in a loss of organization and potentially hindering the adoption of needed changes.

 

These areas are just the tip of the iceberg when it comes to challenges surrounding reprocessing sinks. The opportunities to improve the quality of life (and work) of the technicians and nurses that use them are countless. Ultimately, the right tool leads to the right outcomes, and a higher standard of patient care.

Pure Processing has seen it all when it comes to healthcare reprocessing sinks. Our designs were built by listening to the challenges of our many customers, and designing solutions around guidelines, department limitations, and IFU requirements. Have a challenge or are interested in exploring ways to enhance your sink situation? Let us know, we’d love to let you know everything available to you and your department!

The Recent Evolution of Surgical Devices

As long as humans have been around to get ill or hurt, surgery has existed in one form or another. From the inventions of x-rays, anesthesia, antibiotics, and importantly, sterilization practices, surgery has also evolved with us. To some, surgery is the oldest form of art and innovation.

These surgical advancements come with unintended consequences for those meant to keep up with them, however. Sterile processing and gastroenterology departments, for example, struggle to advance their processes alongside the rapidly evolving techniques in surgery and the devices that enable them.

Three recent examples of surgical evolutions demonstrate this struggle:

Robotic surgery

Robotic-assisted surgery (RAS) is the definition of the modern-day operating theater. Software and computer programs allow minimally invasive surgical (MIS) procedures with less exposure for operating room staff, and typically fewer complications for patients.

Robotic devices, however, can prove difficult for some sterile processing departments to accommodate. With many fine surfaces on the disc face, adequately brushing can be challenging. The newest robotic technology features instrument shafts with multiple elbows and wrists, further complicating brushing and visual inspection. Certain devices may have up to three ports or require specific pressures when flushing. Robotic devices are typically long, meaning reprocessing sinks and assembly tables feel and function smaller, if the devices fit at all.

While impressive technologies, robotic devices introduce unique challenges for many reprocessing departments.

Flexible endoscopes

Flexible endoscopes have long been both brilliant and complicated in their design. Extra-long, with built-in cameras, wire cables, multiple channels, and video imaging systems, they are incredibly intricate and delicate. Some of the newest flexible endoscope models include permanently integrated balloons at bending sections, or removable distal end caps to better enable access behind mechanical elevators.

Scopes are easily damaged through simple reprocessing mistakes or oversights. Too much enzymatic detergent, over-coiling, using the wrong brushes, leaving the soaking cap off… it’s easy to make honest mistakes, especially under time constraints.

Gastroenterology and sterile processing staff should be careful to avoid scope damage, but also bear in mind the lengthy nature of scope reprocessing. Some scope manufacturers have cleaning IFUs with over 100 steps. Time is money when reprocessing these scopes, both in preventing damages and ensuring patient safety for a highly turned over device.

 

Powered devices

Powered devices look straightforward to clean. Their deceiving appearance hides many challenges:  batteries, cables, pneumatic devices with hoses for compressed gas, and components that disassemble require careful attention to detail during cleaning. Being cautious to avoid fluid invasion in powered surgical devices, as well as remembering that the attachments and subcomponents are complex devices themselves, are just some considerations as advancements in orthopedic surgery evolve.

U.S. Service members with the Joint Task Force (JTF)-Bravo mobile surgical team perform a surgical procedure during a medical readiness training exercise in Puerto Cortes, Honduras, Feb. 25, 2014.

Bringing innovation into instrument reprocessing

Surgery must advance just as diseases do, and these advancements have saved countless lives. For sterile processing and gastroenterology professionals, asking questions and continuous evaluation of processes and procedures will help keep instrument reprocessing advancing too.

Innovation is a muscle best kept in shape: involve others to contribute new ideas, problem solve, and evaluate current practices to continue fueling innovation in your department. Test new concepts, incentivize innovation when possible and give technicians and nurses support from leadership when new ideas come the front line.

These considerations, among others, can help sterile processing and gastroenterology staff stay ahead of the surgical evolution curve and continue keeping patients safe

 

As surgical devices evolve, so do sterile processing tools and practices, but some fundamentals never change. Learn about the three pillars to effective lumened instrument cleaning, and how these three timeless practices ensure proper reprocessing outcomes.

Sink Organization’s Role in Streamlining Workflows

As we discussed in our blog post, Disorganization Dilemma – Reprocessing Sinks, a lack of organization around reprocessing sinks can be detrimental to a department’s training/onboarding initiatives, productivity, or compliance against IFU & patient safety. But, if there’s a problem, there’s an opportunity to improve!

Here are a few methods to organize a sink that can help your department improve outcomes:

 

Pegboards

Pegboard back walls add a new dimension to the organization of reprocessing sinks and are often a first step towards improving processes and workflows. The customizable, modular nature of pegboards means that they can be fitted with whatever sterile processing technicians & GI nurses need, right where they need it.

For departments that haven’t used an organizational pegboard before, introducing one is like giving an artist a canvas for the first time; they suddenly have a space they can configure in a multitude of ways, laying out equipment and materials not where they can, but where they want and need to.

Workflow etch plates

Another great option to create intuitive sink organization? Workflow guidance.

Indicator plates are simple in concept but big on impact. By visually identifying each area of a reprocessing sink, sterile processing and GI managers accomplish a few things:

  • Lay the groundwork for further organization and customization
  • Enable new team members to easily learn your department’s processes
  • Demonstrate that distinct areas are designated for specific reprocessing tasks, something The Joint Commission is likely to look for in a survey

Shelving

Adding shelving to your sink’s pegboard brings storage to a whole new level, literally. While some sinks have shelving or cabinets mounted above them, they may prove difficult to access or entirely inaccessible for shorter technicians. If a team member needs to request help or find a step stool to access storage above the sink, a considerable amount of time is added to the completion of their work, not to mention safety hazards associated with slip and falls.

Shelving options that have open configurations and are easily cleanable is also important to consider. Closed cabinetry and shelving can harbor bioburden, and are often too large or deep for most staff to clean properly.

Chemistry bottle holders

Chemicals, such as disinfectants and enzymatic detergents, are required for a wide array of tasks in reprocessing departments. Bottle holders for these chemistries mounted directly to a sink’s pegboard keeps them readily accessible and easily visible, ensuring that they’re available when needed, and replaced when running low. Placing bottle holders near dosing pumps also makes it easy to drop in leads and have a ready supply of whatever chemical is required.

Timers

Many IFUs require specified amounts of time for certain tasks. While a small, standalone timer is often used to manage these tasks, it is easy for those timers to be misplaced or forgotten about. This can result in wasted time, an inability to accurately time certain tasks, or insufficient cleaning time per a device’s IFU.

Mounting a large, backlit, highly visible timer at each area of a reprocessing sink where required enables team members to accurately soak devices for the required amount of time and keep tabs on how much time is left, ensuring that IFUs are met, and time isn’t wasted. Timers with alarms may also be available. As most central sterile departments become loud during peak reprocessing times, built-in alarms keep tasks on pace, and prevent oversoaking or over-exposure to chemistries.

Other tools and equipment

There are myriad of tools and equipment that departments can implement to help their team accomplish their tasks in a streamlined, efficient manner; these examples are just a small handful. The problem is that they can often clutter the working area at the sink, leading to departments either under utilizing the tools managers purchase, or opting not to acquire useful tools because there isn’t room for them.

Tools such as flushing systems, magnifiers, and inspection scopes can be easily affixed to a pegboard, allowing departments to leverage previously underutilized space and bring game-changing tools to where technicians and nurses need them.

 

Optimizing the way your reprocessing sinks are organized is a low-cost, high-impact project that can lead to immediate results in terms of process improvement, throughput, and even ergonomics.

If you’re interested in exploring ways to better organize your reprocessing sinks, let us know!

Disorganization Dilemma – Reprocessing Sinks

Reprocessing sinks are an important piece of the instrument reprocessing puzzle. Whether you’re brushing, flushing, rinsing, or soaking, a sink can greatly enhance a department’s throughput. But what happens when reprocessing sinks become disorganized?  There can be three main areas where departments see consequences from disorganized equipment and workflows.

Training

Onboarding new sterile processing technicians or nurses can be challenging. Most departments and hospital systems have unique policies, procedures, and sink configurations. Learning a

department’s processes can become much more difficult, and time consuming, if the sinks in your department are disorganized, or set up without meaningful purpose.

This learning curve can result in not only longer training times, but more time spent by other team members answering questions and correcting new hires, ultimately bogging down your department.

 

Productivity

Speaking of bogged down departments, sink layout and lack of organization can also significantly hamper productivity. If required materials, such as brushes, flushing devices, enzymatic detergents, among others, are not readily available at your sinks, steps are being added to your processes to leave the sink to get what technicians need to do their job. These extra steps mean extra time, with the result being slower throughput and reduced productivity.

 

Compliance and Patient Safety

Most importantly, a disorganized sink can lead to compliance concerns. If your basins are not clearly defined, instruments may end up in the wrong place, leading to potential re-contamination. Worse yet, undefined processes and incorrect use of basins could result in a missed step, such as soaking/rinsing, leading to lapses in reprocessing; something that could result in patient safety concerns when the device is required for surgery.

 

 

From onboarding considerations, to productivity hits, to compliance and patient safety concerns, it’s easy to view disorganized sinks as a thorn in your department’s side. Instead, view the organization of your sinks as opportunities. Opportunities to enhance the onboarding experience, to help your team get more done each shift, and deliver on the promise to keep your facility’s patients safe.

Looking to improve your sinks, or tackle another challenge your department is facing? We’re here to help!

Are your workstations disorganized? Check out our blog post: Workstation Disorganization: Problems and Opportunities

 

Entering the Sterile Processing Industry: Insights from our 2022 Technician Survey

Staffing & retention is a top concern for industries across the country. Finding great people and keeping those you already have has become more difficult than ever. Knowing this, we asked sterile processing technicians about their experience in the industry in our 2022 Technician Survey, including how they started their careers in central sterile services.

Here’s how our respondents answered:

How techs get into SPD - survey data

Referred by a friend or colleague

It’s not what you know, it’s who you know. 33.58% of our respondents indicated that they originally got into sterile processing via a referral from a friend or colleague. This points to a potentially under-utilized source of new teammates: networking.

So, what are some easy ways to take advantage of the networks you already have?

  • Social media – Utilizing social media platforms such as Facebook and LinkedIn can help you engage your personal and professional networks, and drive awareness about open positions.
  • In-person – Talking with friends and teammates can create unique opportunities through word-of-mouth. You never know who may know someone looking for a job or career change!
  • Internal referral programs – When resources allow, consider creating an internal referral program. Reward existing employees while filling vacant positions.

With so many sterile processing technicians pointing to referrals as their entry point to the industry, investing some time and energy to invigorate social and professional circles could help resolve vacancies.

 

Moved from another department in the hospital/facility

Leveraging professional circles just became even more important. With 25.37% of respondents saying they landed in the SPD from another department in their hospital, you may already know the next technician you’ll hire!

Here are some ways to identify potential candidates internally:

 

  • Communicating with other managers – despite the fact that it may mean losing a teammate in their department, letting managers of other departments know that you’ve got positions could get them to point internal staff your way. Word-of-mouth works here as well.
  • Talk to your HR team – make  your Human Resources (or equivalent) department know that there’s room for employees to grow in your department. It’s much easier to move someone to a new position within the organization than it is to find someone new!
  • Ask your teammates for help – members of your department may already know someone in your organization that could be interested in making a change.
  • Market your department – candidates need to be actively lured in to apply for jobs. Post photos, host fun employee events, and set up your department’s own set of Core Values to make your department seem more attractive.

 

No prior knowledge of SPD

Awareness is the key for the 25.37% of respondents that said they had no knowledge of sterile processing before finding an open position and joining the team. This notable percentage signals that there are people out there that would probably like a job in SPD, but simply don’t know it’s an option.

Some ways to generate awareness and find new candidates include:

  • Partnering with local educational institutions – from a high school to a four-year university, reaching out and partnering with them to help place students looking for employment, or simply volunteering to speak to classes about sterile processing can help funnel new candidates into your department.
  • Attending job fairs – job fairs are hosted by all kinds of organizations, from schools, to local governments and counties, to non-profits and community centers. Many of these sources will also promote job vacancies for free.
  • Get in touch with local Chambers of Commerce – Chambers of Commerce can be valuable resources for local organizations. They often have their finger on the pulse of the community they operate in and can help you create awareness about sterile processing positions. They may also serve as conduit to get you in touch with other helpful organizations in the community.

 

We’ve covered some methods that can help SPD Managers drive awareness of their open positions and sterile processing in general, but what happens once you’ve got a great team place? You need to keep them. Check out our blog post Creating and Maintaining a Great Culture in Sterile Processing to learn how to create a department that technicians want to work in!

The Impacts of Staffing Shortages on Sterile Processing

The medical industry has long been fearing a staffing shortage, even before the COVID-19 outbreak. The pandemic, however, has exacerbated this issue.  A Washington Post – Kaiser Family Foundation Poll found that roughly 3 in 10 healthcare workers have contemplated leaving the medical profession, and  6 in 10 have experienced harmful mental health side effects related to burnout and stress. What’s less studied and understood, is staffing shortages on instrument reprocessing departments and professionals.

Central sterile is a heart, pumping surgical devices and equipment throughout the hospital. While sterile processing staff may not interact directly with patients, the behind-the-scenes impact they have on patient safety is unparalleled. Lapses in any reprocessing create potential consequences for patients.

Staffing shortages are affecting sterile processing departments in substantial ways now. Check out our blog post, Sterile Processing in 2022: “The Industry is Coming Home to Roost” for insights from sterile processing management across the United States.

Consider the following ramifications and challenges faced by departments struggling to maintain necessary staffing levels:

1. Understaffed departments reduce morale and cultural initiatives

Stress often begets more stress. When faced with conditions that don’t improve or change, staff can feel helpless and overwhelmed. The cultural initiatives created by management (team building, implementing Core Values, recognizing high performance) can feel insignificant against resolving the real challenge: finding and keeping quality people. While managers should continuously strive to foster a great culture in their department, it may not be enough to bridge productivity gaps.

2. Reduction in productivity and throughput

Fewer people working in decontamination, prep and pack or preparing case carts means increasing the workload on individuals. Even for departments retaining their high performers, most employees will experience diminishing returns when overexerting themselves for too long . A team member taking on more consecutive days, increasing their total workdays, or being pushed to their limit during a regular shift is likely to be less productive than they would be in normal conditions.

 

3. Increased risks of mistakes and errors

Central sterile technicians have a high bar to meet: 100% clean and 100% sterile every single time. With no room for mistakes, the focus should always be on quality, not quantity. However, with fewer people than ever, and technicians being required to do laborious tasks for increased durations, the risk of non-standardized processes and lapses in cleaning increases notably..

 

4. Reassignment of important projects

The stress associated with a lack of personnel isn’t limited to technicians alone. Management may find themselves donning PPE and getting back into decontam just to get trays pushed through. If managers need to regularly jump in to help with daily reprocessing tasks, they may find their long-term, growth-focused projects being pushed to the sidelines. Immediate priorities often take precedent over strategic ones.

 

5. Permanent loss of staff

One of the biggest consequences of perpetual staffing shortages and burnout is the permanent exodus of healthcare workers. With dissatisfaction on the rise, and the existing challenge of filling vacancies in SPDs, losing staff for good to other industries and professions will have long-term effects on the healthcare industry.

 

Understaffed central sterile departments would have argued it was difficult to hire people before the pandemic. Now, it may feel impossible to get through a single shift without burnout, stress, dissatisfaction, or mistakes. There are tools for management to assist in coping with understaffed departments. Consider a few of the following to strategies to help alleviate the pressure off both management and SPD teams:

  • Partnerships with other central sterile management, organizations such as HSPA, and local counties, which assist with hiring needs, often for free. Consider local colleges and universities as well.
  • Audit present workflows to improve efficiencies and tasks. This can include rearranging assignments, reprioritization and incorporating lean processes where applicable.  
  • Review onboarding and orientation plans. Does it include both technical skill training and soft skill reinforcement (i.e. time management, mission and vision statement, core values etc.)  

To get connected with additional resources to help remedy understaffed departments, visit our Association & Education Links webpage to visit related Associations, and find local academic programs training the next generation of sterile processing professionals.

 

Works Cited

https://www.washingtonpost.com/context/washington-post-kff-frontline-health-care-workers-survey-feb-11-march-7-2021/ba15a233-9495-47a9-9cdd-e7fa1578b1ca/?itid=lk_inline_manual_7